Terms and Conditions – Basha Mirabel Restaurant.
Updated on 02/18/2025
These general conditions govern the use of online payment services for orders placed on the Basha Mirabel website or mobile application. By using our platform to make a payment, you accept these conditions without reservation.
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- Payment Terms
- Accepted payment methods: We accept payments by credit card (Visa, MasterCard, American Express, etc.), PayPal, as well as other online payment options such as Google Pay, etc.
- Payment currency: Payments must be made in the currency indicated on our site or application, which is the Canadian Dollar.
- Order and Payment Process
- Selection of dishes: You can consult our menu online, choose your dishes and add them to your basket.
- Order validation: Before finalizing your payment, you will receive a detailed summary of your order, including taxes.
- Order confirmation: Once the payment has been validated, a confirmation by phone call from the customer is necessary to validate the receipt of the order at the restaurant. You will receive a confirmation email containing the details of your order. After your payment and your order confirmation call, the restaurant undertakes to process your order within the specified time frame.
- Transaction security
- Security system: All payment transactions are processed via a secure system using the SSL (Secure Socket Layer) protocol to ensure the protection of your banking information.
- Protection of personal data: We are committed to respecting the confidentiality of your personal information in accordance with our privacy policy.
- Liability
- You guarantee that the information provided for payment (credit card number, etc.) is accurate and valid.
- In the event of refusal of payment by your banking institution, your order will be automatically cancelled.
- Modifications and Cancellations
- Cancellation before preparation: If you wish to cancel or modify your order before it is prepared, contact our team immediately at (450) 420-4678. A cancellation may result in administrative fees if made after a certain period.
- Cancellation after preparation: If the order has already been prepared or is in the process of being prepared, no cancellation will be possible, and payment will remain due.
- Refunds
- If you have any questions regarding your order or if you have received an incorrect or poor-quality dish, please contact us within 1 hour of receiving the order. Refunds will be made on a case-by-case basis, depending on the situation and in accordance with our refund policy. If the refund is valid, the payment will be made at the restaurant at the following address: 17661 Rue Charles, Mirabel, QC J7J 0L6
- No refunds will be made for orders not received due to user error (for example, a wrong address).
- Modification of the Terms and Conditions
- We reserve the right to modify these terms and conditions at any time, without notice. In the event of a substantial modification, we will notify you via our site or application. It is your responsibility to regularly consult this page to be informed of updates.
- Disputes
- In the event of a dispute concerning an order or payment, we will endeavor to resolve the problem amicably. If an amicable solution is not found, the dispute may be brought before the competent court of the Laurentians or Greater Montreal region.
- Contact
- For any questions regarding these terms and conditions or for assistance with your order, please contact us at: